Frequently asked questions

Quick answers about our services.

Frequently asked questions बारम्बार सोधिने प्रश्न

What should I do first when the internet stops?

Check the power and the lights, then restart the router and the fiber box. If it is still down, call 9801571100.

How can I test my speed?

Connect a laptop with a LAN cable and run a test at fast.com or speedtest.net. Compare the result with your plan.

Which Wi-Fi band should I use?

Use 5G when you are close to the router for the best speed. Use 2.4G in far rooms for better range.

How do I pay my bill?

Pay online with eSewa, Khalti and other payment gateways, or visit our office.

Is installation really free?

Yes. Installation is free on every plan. See the Plans page for router, cable and deposit charges.

Can I ask Bhyakura?

Yes. Tap Ask Bhyakura at the bottom-right corner of any page.

When can I call for support?

Our phone support is open 24×7. Our office is open Sunday to Friday 8 AM to 6 PM and Saturday 8 AM to 3 PM.