Help & Support सहयोग
Guides, tips and a team that is available 24×7.
Customer portalग्राहक पोर्टल
Log in to check your billing and usage.
General FAQsसामान्य प्रश्नहरू
Quick answers about our services.
Phone Support
Call 9801444225 for quick help.
Email supportइमेल सहयोग
info@nepalink.com.np
Fix it yourself
Step-by-step fixes for common problems.
Technical Supportप्राविधिक सहयोग
24×7 dedicated technical support for all issues.
What do the lights mean? बत्तीको अर्थ के हो?
Power
Steady green: the device is on.
PON / Link
Steady green: connected to the NepaLink network. Blinking: searching.
LOS
Off: signal is fine. Red or blinking: no fiber signal. See the guide above.
LAN
Lit or blinking: a wired device is connected.
Wi-Fi
Lit or blinking: Wi-Fi is switched on.
Light names and colours vary between router models. Check the label on your router or ask our team.
Why a 5G router? 5G राउटर किन?
Today most phones, laptops and smart TVs support the 5 GHz band. A 5G router gives them a faster, calmer connection.
- Faster speeds for 4K video, gaming and video calls
- Less interference from neighbours and appliances
- Handles many devices at the same time
- Lower lag for online games
- Ready for newer devices
| 2.4 GHz | 5 GHz (5G) | |
|---|---|---|
| Speed | Good for browsing and HD video | Faster, best for 4K, gaming and calls |
| Range | Longer, passes through walls better | Shorter, best in the same or nearby rooms |
| Crowding | More interference | Less crowded and steadier |
| Best for | Far rooms and smart-home gadgets | Streaming, gaming and work devices |
Ask our team if your router supports both bands, so far rooms stay covered.
Why fiber internet? फाइबर इन्टरनेट किन?
Very high speeds
Light travels through glass, so large downloads and 4K streams feel instant.
Stable and reliable
Fiber is not affected by electrical interference and copes well with weather.
Low delay
Great for video calls, online classes and gaming.
Strong uploads
Send photos, videos and backups quickly.
Many devices at once
The whole family can stream and work together.
Built for the future
Fiber can carry much faster speeds as your needs grow.
Wi-Fi tips वाइफाइ सुझाव
- Place the router in the middle of your home, high and in the open.
- Keep it away from walls, metal and microwave ovens.
- Use 5G near the router and 2.4G in far rooms.
- Restart the router once a month.
- Use a strong Wi-Fi password and change it now and then.